By using theopenngroup.com you accept these terms, our Privacy Policy and our Disclaimer. If you do not accept them, please do not use the site.
Who we are
theopenngroup.com is operated by Amit Singh Rawat, a sole proprietor trading as The Open[n] Group, a brand, design and creative technology studio in Bengaluru, India. Address: B2908, Nikoo Homes 4, Bhartiya City, Thanisandra, Bengaluru 560064, Karnataka, India. GSTIN: 29CJAPR2482J1ZS. Contact: hello@theopenngroup.com.
Using the site
You may read, browse and share this site freely. You may not attempt to break, overload, scrape at scale, or gain unauthorised access to any part of it, and you may not use it for anything unlawful or misleading.
Who can use it
You must be at least eighteen years old, and able to enter a binding contract under Indian law, to book or pay for anything on this site. If you book on behalf of a company or another person, you confirm that you are authorised to do so, and these terms bind them as well as you.
The information you give us, including your name, email address and phone number, must be true and your own. We may cancel a booking made with false details, or one that breaks these terms. If you paid for it, we refund it, less any amount the law allows us to keep.
Our content
The Open[n] Group™ is the subject of a trade mark application filed in India. Our name and logotypes may not be used to suggest our endorsement without our written permission. Everything on this site (the writing, the identity, the logotype, the interface, the imagery and the code) belongs to The Open[n] Group or to the clients and contributors who licensed it to us. You may quote short extracts with attribution and a link. You may not reproduce, adapt or republish substantial parts of it, or use our name or logotype to imply endorsement, without written permission.
Ideas and material you send us
Please do not send us confidential ideas, designs or business information through the contact form, email, WhatsApp or the booking form unless we have first signed a confidentiality agreement with you. Anything sent without one is not treated as confidential, and you agree that we are free to develop work that looks similar to it, independently, without owing you anything. We will never knowingly copy your work.
You confirm that you have the right to share anything you send us, and that it does not infringe anyone else’s rights.
Client work and case studies
Work shown on this site is published with the relevant client’s permission or, where marked, as a concept or self-initiated study. Trade marks and brands belonging to clients remain theirs. Case studies describe what we did; they are not an offer of the same outcome.
Not advice
The writing on this site is general commentary on brand, design and technology. It is not legal, financial or professional advice, and it is not a substitute for advice about your specific situation.
Links out
Where we link to another site we do so because we found it useful. We do not control those sites and are not responsible for their content, their terms or their privacy practices.
Partner and referral links
The Open[n] Group is a Cashfree partner. The Cashfree Partners badge on this site is a referral link: if you sign up through it, we may earn a commission, at no extra cost to you. We only recommend services we use ourselves. Cashfree is a separate company, and anything you sign up for with it is governed by its terms, not ours.
Booking a consultation with our founder
You can book a paid consultation with our founder through the “Invite our founder” option on this site. The fee pays for that conversation only: the length you chose, in person, by video call or by phone. It is not a deposit or a project fee. Any design, build or other work we agree on afterwards is quoted in writing and charged separately.
You choose the date and time when you book. That time is held for you for twenty minutes while you pay, and once your payment succeeds it is yours alone and no one else can book it. We send the confirmation to the email address you give us. Advice you get in a consultation is our view on the information you share in it. It is not legal, financial or regulated professional advice.
What you tell us in a consultation stays between us. We will not share it with anyone outside the studio unless the law requires it. We do not record consultations, by video or by phone, without asking you first. A consultation does not create a client relationship, an agency, a partnership or any obligation on either side to do further work, and no design, code or other deliverable is included unless we agree it in writing. Ideas we discuss in general terms remain free for both of us to use.
Please be respectful. We may end a consultation early, without a refund, if a guest is abusive, harassing or asks us to help with anything unlawful.
Payments
Consultations are priced in Indian rupees. Guests booking from outside India pay our international rate, which is twice the rate for guests in India. We decide which rate applies from the location your device reports when you book. Guests in India pay in rupees through Cashfree Payments India Private Limited. Guests outside India pay through PayPal, in US dollars or, where we offer it, in their local currency. That price is the rupee price converted at a recent exchange rate, and the amount shown on the booking form is the amount you pay. If your card or account is in another currency, your bank or PayPal converts it at its own rate and may add its own fees. Dates and times are shown in your own time zone, and your confirmation gives both your time and Indian Standard Time. Each payment is made on the secure checkout of Cashfree or PayPal. We never see or store your card, UPI, bank or PayPal details, and your use of a checkout is also governed by that company’s terms.
The Open[n] Group is registered for GST in India (GSTIN 29CJAPR2482J1ZS). Every price includes GST, so the amount shown is the full amount you pay, and nothing is added at checkout. A tax invoice is available on request. If money leaves your account but the booking is not confirmed, the payment has not completed: Cashfree, PayPal or your bank returns it automatically, usually within five to seven working days. If it does not arrive, write to us with the order number and we will chase it.
If you think a payment is wrong, please write to us before you raise a dispute or chargeback with your bank, so we can put it right quickly. A chargeback raised for a consultation that took place, or that was missed under the rules below, will be contested with the booking and joining records.
Delivery of the consultation
Nothing physical is shipped. A consultation is delivered as a live conversation at the date and time you booked. Your confirmation, with the details of how to join, is emailed to you as soon as your payment succeeds. If it has not arrived within an hour, check your spam folder and then write to hello@theopenngroup.com.
Cancellations, rescheduling and refunds
If you do not join. You are responsible for joining at the date and time you booked: at the meeting place, on the video call, or answering the phone. If you have not joined within ten minutes of the start, the booking counts as missed. The fee is not refunded, and the time is not carried forward or credited against other work. The same applies if you join late: the consultation still ends at the booked time.
If you need to change. Write to hello@theopenngroup.com at least twenty-four hours before your time and we will move it once, free of charge. Cancellations with that notice are refunded in full. With less notice, a cancellation or change is treated as a missed booking and is not refunded.
If we need to change. If we have to move your time and the new one does not suit you, or we cannot hold the consultation at all, we refund the full amount.
How refunds are paid. Refunds go back to the payment method you used, through Cashfree or PayPal, whichever took the payment. We start the refund within three working days of agreeing to it. Your bank or card issuer usually takes a further five to seven working days to show it. Nothing on this page limits any right you have under Indian consumer protection law.
Availability and accuracy
We keep this site accurate and available as best we reasonably can, but we do not guarantee it will be uninterrupted, error-free, or current at every moment. We may change, suspend or withdraw any part of it without notice.
No warranties
The site and its content are provided “as is” and “as available”. To the fullest extent the law allows, we give no warranty, express or implied, that the site or anything on it is accurate, complete, fit for a particular purpose or free of viruses or other harmful code. You use the site, and act on anything in it, at your own risk and judgement. Our Disclaimer sets this out in more detail.
Liability
To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of data arising from your use of this site, from any consultation, or from any decision you make on the strength of either.
Where we are liable, our total liability to you for anything connected with this site is limited to one thousand rupees, and for anything connected with a consultation it is limited to the fee you paid for that consultation. Nothing in these terms limits liability for fraud, or for anything that cannot lawfully be limited.
Indemnity
If you break these terms, misuse the site, or send us material you had no right to share, and someone brings a claim against us because of it, you agree to cover our reasonable losses and costs, including legal fees.
Events beyond our control
We are not responsible for a delay or failure caused by something outside our reasonable control, such as illness, a power or internet outage, a failure of a payment, calendar or hosting provider, severe weather, civil unrest, or an act of government. If it affects a consultation, we will offer you a new time or a full refund.
Complaints and grievance officer
If something has gone wrong, write to us first. Our grievance officer is Amit Singh Rawat, Founder, at hello@theopenngroup.com or +91 90199 10195. We acknowledge a complaint within forty-eight hours and aim to resolve it within one month.
Governing law
These terms are governed by the laws of India, and the courts of Bengaluru have exclusive jurisdiction over any dispute arising from them or from your use of this site.
Before starting any formal proceedings, both sides agree to try in good faith to settle the dispute by writing to each other for at least thirty days.
Translations
This site is written in English. Any version of it in another language, whether translated by us or by a service such as Google Translate, is provided for convenience only and may be inaccurate. The English version of these terms, our Privacy Policy, our Disclaimer and every price, booking and refund rule is the only binding version, and it prevails over any translation.
Changes to these terms
We may update these terms. The version on this page, with the date above, is the one that applies. Continuing to use the site after a change means you accept the updated terms.
General
These terms, with our Privacy Policy and Disclaimer, are the whole agreement between you and us about the use of this site. Any project work is covered by its own written agreement, and that agreement takes priority over these terms if the two differ.
If a court finds any part of these terms unenforceable, the rest still applies. If we do not enforce a term straight away, we have not given up the right to enforce it later. You may not transfer your rights under these terms to anyone else. We may transfer ours to a business that takes over the studio, and your rights will not be reduced by it.
Contact
Anything unclear here, or a permission you would like to request: hello@theopenngroup.com.
